Account Deletion Policy

Version 1.0Updated February 10, 2026

1. Your Right to Delete Your Account

You have the right to request deletion of your Rivileo account and associated Personal Data at any time. This right is guaranteed under the UK GDPR, EU GDPR (Article 17 - Right to Erasure), and other applicable data protection laws.

We are committed to making account deletion simple, transparent, and effective.

2. How to Request Account Deletion

2.1 Self-Service Deletion

You can delete your account directly through our platform:

Log in to your account
Navigate to Settings → Account → Delete Account
Confirm your decision and provide optional feedback
Your account will be immediately deactivated and scheduled for deletion

2.2 Email Request

Alternatively, you can request account deletion by emailing hello@support.rivileo.com with:

Subject line: "Account Deletion Request"
Your registered email address
Your username (if known)
Confirmation that you want to permanently delete your account

We will respond to your request within 72 hours and complete the deletion within 30 days.

3. What Gets Deleted

When you delete your account, we will permanently remove:

Your profile information (name, email, username, profile photo)
Your account credentials and authentication data
Your preferences and settings
Your saved destinations and bucket lists
Your private messages and communications
Your trip plans and itineraries
Your search history and browsing data
Your device and usage data

4. What May Be Retained

4.1 User-Generated Content

Content you posted publicly (reviews, photos, comments) may remain visible on our platform but will be anonymized (your name and profile will be replaced with "Deleted User"). This is necessary to:

Maintain the integrity of community discussions
Preserve valuable travel information for other users
Comply with our legal obligations

If you want this content removed as well, please specify this in your deletion request, and we will remove it where legally permissible.

4.2 Legal and Regulatory Retention

We may retain certain data where required by law, including:

Transaction Records: Booking and payment data for tax and accounting purposes (up to 7 years as required by UK law)
Legal Claims: Data necessary to establish, exercise, or defend legal claims
Fraud Prevention: Data necessary to prevent fraud and abuse (e.g., banned user records)
Regulatory Compliance: Data required by financial services regulations, anti-money laundering laws, etc.

4.3 Backup Copies

Your data may remain in backup systems for up to 90 days after deletion. These backups are not accessible and will be automatically purged according to our backup retention schedule.

5. Deletion Timeline

Immediate: Account deactivated (you can no longer log in)
Within 30 days: Personal Data deleted from active systems
Within 90 days: Data purged from backup systems
Up to 7 years: Legally required data retained (transaction records, tax documents)

6. Consequences of Account Deletion

Once your account is deleted:

You will lose access to all account features and data
You will not be able to recover your account, content, or data
Any active bookings or reservations may be affected (please cancel these before deleting your account)
You will no longer receive communications from us (except as legally required)
You can create a new account in the future, but it will not be linked to your deleted account

7. Alternative to Deletion: Account Deactivation

If you're not ready for permanent deletion, you can temporarily deactivate your account:

Your profile will be hidden from other users
You will not receive notifications or communications
Your data will be preserved
You can reactivate your account at any time by logging in

To deactivate, go to Settings → Account → Deactivate Account.

8. Data Portability Before Deletion

Before deleting your account, you have the right to request a copy of your Personal Data in a machine-readable format (GDPR Article 20 - Right to Data Portability).

To request your data export:

Go to Settings → Privacy → Download My Data
Or email hello@support.rivileo.com with "Data Export Request"

We will provide your data within 30 days in JSON or CSV format.

9. Verification and Security

To protect your account from unauthorized deletion, we may require identity verification before processing deletion requests submitted via email. This may include:

Confirming your email address
Answering security questions
Providing additional identification

10. Contact and Support

If you have questions about account deletion or need assistance:

Email: hello@support.rivileo.com

Post: Hastings Dynamics Ltd, 124 City Road, London, England, EC1V 2NX

If you are unhappy with how we handle your deletion request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK at ico.org.uk or your local data protection authority.